Question 1

What products do you sell?

Accepted Answer

We offer a wide range of electrical equipment including MCCBs, MCBs, contactors, isolators, changeover switches, solar accessories, and other power distribution components.

Question 2

"What are your opening hours?

Accepted Answer

we normally open from 8:00 AM and close to 5:00 pm

Question 3

Do you provide warranties on your products?

Accepted Answer

Yes. Most of our products come with a warranty of 6 months to 2 year depending on the manufacturer and product type. Warranty covers manufacturing defects only.

Question 4

Can I return or exchange a product?

Accepted Answer

Returns and exchanges are accepted within 7 days for defective or wrong items, provided the product is unused and in original packaging. Please keep your receipt or invoice.

Question 5

How do I place an order?

Accepted Answer

You can place an order by contacting us via phone, WhatsApp, email, or visiting our showroom at Plot 19, 21, 23 Kibira Road, Bugolobi, Kampala.

Question 6

Do you deliver?

Accepted Answer

Yes, we deliver within Kampala and surrounding areas. Delivery times range from 1 to 3 working days depending on location. Upcountry delivery options are available on request.

Question 7

How can I make payment?

Accepted Answer

We accept cash payments at our store, mobile money transfers, and bank deposits. Contact us for details on secure payment methods.

Question 8

Do you offer technical support?

Accepted Answer

Absolutely. Our team can assist with product selection, installation advice, and after-sales support to ensure you get the best from your purchase.

Question 9

Can I buy in bulk or wholesale?

Accepted Answer

Yes, we offer competitive pricing for wholesale orders. Please contact our sales team for more information and a price list.

Lithium LiFePO4 Batteries

Lead-Acid Batteries

Solar Inverter

Solar Panels

Energy Storage System

FAQ

Frequently asked questions

What products do you sell?

"What are your opening hours?

Do you provide warranties on your products?

Can I return or exchange a product?

How do I place an order?

Do you deliver?

How can I make payment?

Do you offer technical support?

Can I buy in bulk or wholesale?

Hanchen Electric

Products

Solar Inverters

Info