STORE POLICY
Customer Care
At Hanchen Electric Equipment Co. Ltd., we are committed to providing reliable support before and after your purchase. Our knowledgeable team is ready to help you with technical advice, order tracking, product guidance, or installation tips. You can reach us through phone, WhatsApp, or email during our business hours — we respond promptly and professionally
We offer same-day processing for in-stock items and delivery across Kampala and selected regions. All our products are quality tested and come with warranty coverage ranging from 6 months to 2 year depending on the item. Returns are accepted for defective or wrongly delivered items within 7 days. We also offer after-sales support and technical assistance to ensure our clients install and use products safely.
If you need help, call or WhatsApp us at +256 767 058 888 or email us at hanchenelectric@gmail.com. We're located in Bugolobi, China Town, and open Monday to Saturday, 8:30 AM to 6:00 PM.
Your satisfaction is our power.
Privacy & Safety
At Hanchen Electric Equipment Co. Ltd., we take your privacy seriously and are committed to safeguarding your information.
We collect only the information necessary to process orders and provide better customer service — such as your name, contact number, delivery address, and payment details. We never share or sell your information to third parties. All transactions are protected using secure payment gateways and SSL encryption to ensure your data is handled safely.
We also monitor our site regularly to prevent fraud, spam, or misuse of any kind. Your trust is important to us, and we work hard to keep your experience private and secure at all times.
If you have any concerns or questions about your privacy while shopping with us, don’t hesitate to contact our support team.
Wholesale Inquiries
At Hanchen Electric Equipment Co. Ltd., we welcome wholesale clients, resellers, project contractors, and institutional buyers looking for reliable, high-quality electrical equipment at competitive prices.
We supply a wide range of electrical products — including MCCBs, MCBs, contactors, isolators, changeovers, solar accessories, and more — at discounted bulk rates. Whether you're equipping a hardware store, managing a construction project, or running a solar installation business, we’re ready to support your needs with consistent supply, technical support, and fast delivery.
To request a wholesale price list or become a dealer, contact us directly at:
📧 hanchenelectric@gmail.com
📞 +256 767 058 888
📍 Visit us at: Plot 19, 21, 23 Kibira Road, Bugolobi – China Town, Kampala
Let’s power your business together.
Payment Methods
- Credit / Debit Cards
- Cash payment/mobile money
- Offline Payments
